On the Motoris home page, simply click on the “Sign In” icon on the top right of the page. Next, click on “Register Account” and follow the prompts to register an account.

There are 2 methods for changing your account password. Click on the “Sign In” icon. From the drop-down menu, choose “sign in” and then “Forgot Password?” You’ll receive an email with a link for resetting your password. After signing in to your Motoris Account, you’ll be directed to your account page. From here you can click on the “My Account Settings” tab and navigate to the “Account Information” section. Enter your old password and create a new one. Save changes.

After Signing in, go the “My Account Settings” tab on your account page. From here, navigate to the “Account Information” section. Here, you can change your email address or enter a new one. Save changes once you’re done.

After signing into your account, navigate to the “Account Information” section under the “My Account Settings” tab. Here, you can choose to deactivate your account.

Be sure to state the reason for deactivating your account.

Remember that a deactivated account cannot be restored. To place an order in our online shop, please register again or order in Guest mode.

You can easily change your shipping/billing address my singing into your Motoris account. Once signed in, navigate to the “My Account Settings” tab and view/change your addresses under the “My Addresses” section.

At checkout, you can also choose saved shipping/billing addresses, or enter a new one.

While shopping, you can add products to a compare list. This allows you to view products side by side and compare specifications. You can add up to 5 items to the compare list.

After signing into your account, navigate to the “Compare Products” tab on your account page. Here, you’ll see all products that you’ve added to the compare list, as well as be able to remove items, add them to your Wishlist, and add them to your cart.

This section of your account page provides a breakdown of all transactions on your Motoris account. You’ll see all orders, returns, bonuses, and payments that have been made through Motoris.

After signing into your account, navigate to the “My Account Statment” tab on your account page.

After signing in, you’ll also be able to see your account balance at the top of the account page.

Funds in your account can be used to pay for part of an order.

The funds can be kept in the deposit account for an unlimited amount of time. This allows you to pay for your next purchase in our online shop quickly and more conveniently. Please note that it is not possible to deliberately top up funds in the deposit account. You cannot transfer more funds to your account to increase the balance, as this is only done when refunds and bonuses are issued, etc.

Your Motoris deposit account is a virtual account. Funds are credited to it from previous order balances, refunds, and bonuses.

Your Motoris deposit account allows quick crediting and convenient tracking of personal funds.

The funds in your Motoris account can be used to pay for a new order at any time.

When you cancel or return an order that was paid for using your deposit account, three refund options are available:

• back to the deposit account.
• via the method that was used to pay for the previous order.
• to the bank account specified in your personal account.

No. The deposit account only contains funds left from previous orders, refunds, and bonuses.

No. There is no limit for a deposit account balance.

Funds in the deposit account can be kept indefinitely.

This can be done at any time. To withdraw money, contact customer service via chat or email info@motoris.ca

Funds earned through bonuses cannot be withdrawn from your Motoris account.

Purchases made through a third-party marketplace are carried out in accordance with the ordering and processing policy of the marketplace in question. Unfortunately, these policies do not allow for the deposit account service. You can make a request for order cancellation and refund through your personal account on the marketplace where you placed your order.

Account funds can only be used to pay for the goods in your order. Please note that bonuses cannot be applied to the delivery costs or Safe Order fee

Absolutely! Simply add items to your cart and proceed to checkout. Here you can choose to continue as a guest.

We will need some details from you, such as your email and delivery address, to process the order. Once you have entered these details, you can proceed to order confirmation and payment.

Please make sure the email address is correct.

You will find all the order details in the email that will be sent to the email address you provided. If you register an account later, any orders you previously placed as a guest user will not appear in your order history.

At Checkout, when confirm billing and shipping address, you’ll be given the option to enter Company details.

Check your spam folder.

If you still can’t find your order confirmation email, contact us using the live chat feature. Please provide the contact details you entered when you placed your order.

Get in touch with us using our live chat feature.

Make sure to contact us before the order has been packed.

If an order has been paid for and you’ve received confirmation, you can use the order number to track it’s progress.

Orders that are not packed can be cancelled.

Guest users can navigate to the order tracking page to view progress. If you want to cancel an order, you’ll see the option to cancel the order if it’s possible at that time.

Registered users can cancel an order from the Order Tracking page, or by singing into their account and navigating to the “My Orders” tab.

The money will be refunded by the same method that you used to pay for your order.

Important: customer service may ask for bank details even if the order has been paid for by a different method. This may happen if the refund period for the selected payment method has expired or for technical reasons.

The time it takes to process the refund depends on the payment method:

• PayPal and bank card refunds are carried out within 24 hours provided there are no technical issues. In cases of technical problems, the refund process may take 2-3 days.

The following payment methods are available at Motoris:

• PayPal
• Credit/debit card

Any charge made in error will be cancelled the next day if it happened outside of the customer support working hours. If for some unforeseen reason it has not been cancelled, we will cancel it as soon as we start processing the order. The money will be returned to the payment method of your choice.

Unfortunately, it’s impossible to choose a payment method that isn’t listed.

• You should double-check that the payment details you entered are correct. Contact your bank if necessary.
• If the payment is still unsuccessful, please contact our customer support team and provide us with a screenshot of the error message during the payment process.
• If you chose PayPal as the payment method, please check that the billing and shipping addresses given are correct.

Registered users can sign into their Motoris account and navigate to the “My Orders” tab of their account page.

Here, you’ll see order status, as well as other information.

Registered users can also navigate to the “Track My Order” page, enter the relevant information, and view their order status.

Guest users can check order status by navigating to the “Track My Order” page, and filling out the form.

Order Processing – Payment has been received & the order has been transferred to the warehouse.

Order Packed – your order has been packed and the courier has been contacted.

Order Collected – the courier has collected your order. You’ll be able to track your order now.

*An order cannot be cancelled once it is packed.

The average order processing time is 24–48 hours.

• Payment Processing. We start processing your order as soon as the funds are credited to our account.
• Item availability. Information about the availability of an item changes rapidly. It may happen that products you ordered are not in stock at the time of processing your order and we will have to order them from the supplier. This can extend the processing time by 1–2 working days.
• Additional checks. The order may have to be checked for possible errors before it can be processed. The customer support team may contact you if necessary.

At checkout before payment, you’ll have a few additional options to choose from.

Safe Order - You can choose to pay for our “Safe Order” option, which extends the return period from 30 to 200 calendar days.
Learn more about our "Safe Order" option by visiting the information page .

Discount Coupon - You can enter a discount code into the space provided and press "Confirm."
The order amount will be recalculated automatically based on the discount.
A notification will appear on the screen informing you that the discount coupon has been successfully applied.

Use My Funds - This option allows you to use funds already in your Motoris account. These funds could be from refunds, returns, or bonuses.
Simply click on the "Use My Funds" button, and the amount available will be deducted from your cart total.

There are a number of features that you can make use of when shopping.

• Using the Search bar
• Searching by Vehicle
• Searching by Product Category
• Searching by Product Brand

1. The main search bar at the top of the page allows you to search by Part Number, Category or Brand. Simply type in what you’re looking for.
2. If you want to find parts for a specific vehicle, use the “Select Your Vehicle” - This option allows you to find a vehicle using:
   • YEAR/MAKE/MODEL specifications.
   • VIN number
   • License plate number

   Once you select a vehicle, products will have a notification to confirm if they are suitable for your vehicle.

   Search results will also be specific to your vehicle.

   You can use the main search bar to find parts for your chosen vehicle, or you can choose to shop by category or brand.

3. You can choose to search by product category, whether a specific vehicle has been chosen or not. You can either use the main search bar or navigate to the “Shop by Category” section. This is useful when you want to see a full product listing in a specific category or want to search for a product with specific characteristics
4. You can choose to search by product brand, whether a specific vehicle has been chosen or not. You can either use the main search bar or navigate to the “Shop by Brand” section. This is useful when you want to see a full product listing for a specific brand or want to search for a specific brand for your vehicle.

If you’ve already selected a vehicle, then you will see a notification on a product page to confirm if the part is suitable for your vehicle.

If you haven’t selected a vehicle yet, then you have the option to check if a product is suitable for a specific vehicle, on the product page.

Pay attention to the dimensions and specifications of the product. If you know the specifications of the old part you want to replace, be sure to compare them with those of the new product listed on the website. Inconsistencies in specifications may lead to problems during installation or use.

Depending on your shipping address, the amount of tax charged on your order varies. This is why we only add the applicable tax during checkout.

Most orders placed through Motoris are offered with FREE delivery. If an item does not qualify for free shipping, you’ll be notified at or before checkout.

Free delivery does not apply to:

• Oversized items
• Shipments to Alaska or Hawaii

If both standard items that qualify for free delivery and oversized items are ordered at the same time, you will only pay for shipping for the oversized items.

Orders at Motoris.com are normally processed in 1-2 days. At checkout, you’ll be given multiple shipping options to choose from that best fit your needs.

Delivery times depend on a number of factors, but we’re continually working with our courier partners to ensure that you get your parts as quickly as possible.

Orders can be tracked through the “Track My Order” page. Simply enter your email address and order number you received in the order confirmation email.

As soon as we send your order, you will receive an email with the following information: the name of the delivery company, the parcel tracking number, and a link to where you can track your parcel on the delivery company’s official site.

Registered users can also track their orders by signing into their account and navigating to the “My Order” tab of their account page.

The courier responsible may have failed to provide timely updates on the parcel’s status or may have entered incorrect information.

A third party at the delivery address might have accepted your parcel.

Make sure no third party accepted your parcel: check with household members or neighbors whether they received the package.

If no one has received the parcel, create a return request in your personal account or via the Returns portal. Choose “The order has not been delivered” as a reason for return.

If you placed the order as a guest user, create a return request via the Returns portal.

Our customer service team will process your request as soon as possible and inform you of the decision in an email.

Return requests can be submitted through the return portal. Simply Navigate to the “Returns and Refunds” page and fill out the form – Both guest and registered users can request a return this way.

Registered users can sign into their account and navigate to the “Returns” tab on their account page. You can select items from a specific order that you would like to return.

Normally, returns can be submitted within 30 calendar days of receiving an order.

Orders placed with the “Safe Order” option have 200 calendar days to be returned.

Warranty claims can be submitted after the deadline date.

We may ask you to take a photo of the parcel and its contents in some cases, e.g. if you have received a damaged product, or if the contents of the parcel do not match your order.

Additional documents may be required to make a warranty claim.

We do not ask you to provide any additional information in most cases.

Our company is always looking for ways to improve the quality of our customer service and prevent situations that may lead to returns. This particularly applies to our agreements with suppliers or courier services. That is why we ask you to accurately specify the reason for the return. This will help us to make a decision on your request as quickly as possible and prevent this from happening again in the future.

We may ask you to take a photo of the product if you want to return a damaged item, or if the contents of the parcel do not match your order.

If the packaging of the parcel is significantly damaged, potentially resulting in damage to the items or lost items, we strongly recommend that you refuse to accept the parcel.

If you accept the parcel, please do the following:

1. Let us know as soon as possible by submitting a return request or contacting our customer support team.
2. Take a photo of the original packaging and its labels showing the article number of the item you received.
3. Make sure that the damage to the product is clearly visible in the photos. Take several photos from different angles if necessary.
4. If the packaging is also damaged, take photos of it. Your address and the parcel number should be visible in the photos.

The time required to process a refund depends on the reason for return. To find out more about your situation, contact us in one of the following ways:

• by filling in the Contact us form
• Via the online chat

Either the company or the customer pays for the return. This depends on the reason for the return and whether the order included any additional services.

Pack the item and send it to our warehouse. You can find more information on this in the email with the decision on your return request.

Limited warranties are made to the original purchaser only and are non-transferable. Most of Motoris’ parts and accessories are covered by a limited warranty (“Limited Warranty”), but there are some exceptions, and those exceptions are described in the product description. The length of the Motoris Limited Warranty varies with each product and is designated in the product description.