• Orders may be cancelled any time before the order is boxed for delivery. You can Check the status of your order by navigating to the "Track My Order" page, or by signing into your Motoris account and viewing current orders.

• Goods may be returned by creating a return request. Simply navigate to the "Returns & Refunds" page to view the returns portal. If you're a registered user, you can login to your account, and navigate to the "Returns" tab. From here, you can select items you want to return from one or more orders.
• Once you have submitted your return request, you can check its status by logging in and navigating to the "Returns" page.
• Guest users will be contacted by email for updates on returns.
  
  
  • The item must be in its original packaging.
  • Must include all original materials supplied with the product.
  • Must be unopened and uninstalled.


• When providing information about part installation, please note that the presence of marks on the part indicating that it has been mounted will make a refund impossible.
• An item purchased as a kit under one article number can only be returned as a kit. No refund is possible if any of the parts are missing.
• Goods sold in pairs must be returned in the same quantity. If one of the items is missing, no refund will be possible.
• Please try to return the items in their original packaging along with any associated documentation.
• If the request form asks for photographs, please ensure that they clearly show the nature of your complaint before uploading them.
• We strive to provide timely responses to most requests within 24 hours. However, for warranty claims or when additional information is required, it may take a bit longer. Regardless of the situation, please rest assured that we are dedicated to addressing your concerns as swiftly as possible.
• If you have left out any important information that is required to make a decision on the request, our customer support team will contact you using the contact details you provided with your request.
• The deadline for making a request depends on the date of receipt of the item. Make sure that the return period for the item in question has not expired, which is counted from the day of delivery. Please also note that deadlines are calculated in calendar days, not working days.
• If you have checked all the information and the deadline has not expired, but you are still unable to submit your request, please contact our customer service team via whichever method is most convenient to you.
• The Standard Return period is 30 days.
• Warranty claims can be submitted after the initial 30 day return period. See section 7.3 for more information on Motoris warranty policy.
• If you opted for the Safe Order option at checkout, the return period is extended from 30 to 200 calendar days. During this time, you can have the items exchanged or returned at our expense. Visit the "Safe Orders" page for more information.
• If you make a claim for lost or damaged goods, you may be offered a partial refund, a full refund, or a replacement product.

1. Pack the product in its original packaging.
2. Print out the return form you received by email.
3. Put it in the shipping box. If you are unable to send the return form, put a printed order invoice in the shipping box.
4. Send the goods via any delivery service convenient for you. The cost of delivery is calculated by the courier company and depends entirely on its rates.

1. Pack the product as described above.
2. Print the return label from the delivery service.
3. Attach it to the parcel. Please wait for the label to activate, at least 24 hours after you receive it, before you take the parcel to the nearest post office or delivery office.
4. After handing over the package, request a collection receipt from the courier.

1. Pack the goods as described above.
2. Prepare the goods for collection in advance.
3. The number of boxes to return must not exceed the number of boxes originally declared.
4. You should be at the address agreed on throughout the day, as the courier will arrive according to their own schedule.

• Loss of serviceability is covered by warranty.
• The goods have been mounted on a vehicle and have not performed their function.
• The goods have been pre-tested on special equipment and have not performed their function.

This limited warranty does not extend to any product that fails due to

• Accident or collision
• Improper use, installation, maintenance, or service
• Combination of the product with other third-party product(s) which fail.
• Abuse, misuse, modification, or neglect
• Failure to follow directions.
• An act of God (such as a flood, chemical fallout, salt, hail or other environmental conditions including natural disasters).
• Installation or use on vehicles used for powersports, off-road, or racing purposes where such product is not intended for powersports, off-road, or racing purposes; or
• Installation or use on vehicles used for marine purposes where such product is not intended for marine use.

• If the "Safe Order" option has not been selected at checkout, then ALL return shipping costs are the customers responsibility.
• We do not accept returned goods sent with a cash on delivery (COD) service. COD packages will be returned to the sender.

• Standard goods for which the Safe Order option has been activated.
• Goods returned under warranty.
• Individual cases for which a return at the company's expense has been decided.